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US Visa Agency Launches Virtual Assistant Emma to Provide Answers

U.S. Citizenship and Immigration Services has launched a virtual assistant named “Emma” on its official website at uscis.gov allowing clients and visa-seekers to quickly find accurate information before planning their travel or immigration to the US. The virtual assistant answers questions in plain English and navigates users to relevant USCIS web pages.

She is named after Emma Lazarus, whose famous words are inscribed at the base of the Statue of Liberty, the icon at New York City that embodies US immigration since 19th century.

Emma was developed in response to a growing interest in self-help tools and to enhance our customer service. USCIS call centers currently receive many questions concerning general information requests that can be provided through the Web. Now Emma will help provide that information, said USCIS.

"Although Emma can currently answer many questions our customers commonly ask, her knowledge base is still growing. As customers ask more questions, Emma gets smarter and can better assist future customers. You can access Emma on a desktop or laptop. Soon, she’ll be expanding to mobile devices, and her Spanish language capabilities will be arriving early next year," said USCIS in a statement.

To check out Emma at USCIS.gov, visitors need to click on “Ask a Question” in the upper right-hand corner of the page and navigate through the website and related websites for more information. Recently, US has nearly doubled its H1 visa fee and Emma is one way to minimize its expenditure on visa consultancy.

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