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Consumer complaints reach 10,434 in November despite problems in online ‘form’

Despite a faulty phone line and incoherent online form, the National Consumer Helpline (NCH) received 10,434 calls and 634 online complaints during November 2011.

But this clearly shows how the government website is dissuading people from freely registering their complaints online. For instance, if you choose telecom, the form shows only MTNL in the options. It means people in other areas (almost 90%) cannot register their complaints. Some state capitals and cities are entirely missing from the options. With all these problems, the forum has effectively minimized the number of complaints which are around 10,000 per month in a country with a population of 120 billions.

However, the maximum calls were received from Delhi followed by Maharashtra, Uttar Pradesh, Rajasthan, Haryana, Gujarat, Bihar, Madhya Pradesh West Bengal and Karnataka, said a statement.

Break-up of calls in respect of top five States during November 2011 is as under:

S.  No. State Complaints % age of total calls
1 Delhi 2826 27.08
2 Maharashtra 1449 13.89
3 Uttar Pradesh 1383 13.25
4. Rajasthan 753 7.22
5. Haryana 771 7.39
6. Gujarat 522 5.00
7. Bihar 492 4.72
8. Madhya Pradesh 426 4.08
 9. West Bengal 322 3.09
10. Karnataka 303 2.90


The ‘Product’ sector contributed 16% of the total calls/complaints followed by ‘Telecom’ ‘LPG’ ‘Banking’ ‘Education’ and ‘Insurance’.

As per feedback received from 754 callers, 670 complaints were resolved under   convergence with various companies.

Consumers from across the country can access the toll free National Consumer Help Line No. 1800-11-400 and seek telephonic counseling for consumer related problems faced by them. The Consumer Helpline also provides information, advice and guidance related to consumer issues.  Complaints can be registered also on the website: www.nationalconsumerhelpline.in, said a statement.

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