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Centre Launches IVRS Platform on Call Drop

The telecom department has launched an Integrated Voice Response System (IVRS) system in Delhi, Mumbai, Punjab, UP, Uttarakhand, Maharashtra and Goa on 23rd December 2016 to elicit the opinion or views of citizens on call drops and said the IVRS system will be extended to the entire country very soon.

It is part of the efforts undertaken by the Department of Telecommunications (DoT) to address the problem of call drops faced by subscribers in mobile networks. The Telecom Service Providers (TSPs) have installed more than 1,30,000 additional BTSs (Base Transceiver Stations) across the country during the period from June 2016 to October 2016 and further plan to install more than 1,50,000 additional BTSs across the country up to 31st March 2017.

The new platform helps to get direct feedback from subscribers and use that feedback to solve the problem of call drops, said DoT without explaining the mechanism behind it.

Subscribers will receive an IVRS call from the short code 1955. They will be asked a few questions on the subject of call drops such as- “Are they facing call drops in their area or not? They can also send a toll-free SMS to the same short code 1955, containing the location of city/town/village, where they might be facing the problem of frequent call drops.

The feedback of the subscribers will be shared with the Telecom Service Providers so that they can take corrective steps in the identified areas, to improve the mobile network for addressing the problem of call drops, said DoT in a statement.

Minister of Communications Manoj Sinha said, “the platform is a channel to capture direct feedback from the consumers and this voice of the customer can be used to improve the services that are being offered to them”.

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