New Delhi consumer forum Akosha has crossed one-lakh consumer complaints registered on its website within a year and half of its inception.
Approximately a year ago, around 2000 consumer complaints were being registered with Akosha per month. One year down the line, this number has grown to an impressive 20,000 consumer complaints per month. This exponential growth has been a result of Akosha’s dedication and commitment towards consumer welfare and improvement of the overall brand consumer ecosystem in the country.
Akosha’s approach towards resolution of consumer complaints is unique and integrated. This approach operates on the idea of seeking resolution based on effective communication between brands and consumers. “The trouble for the consumers originates when issues get caught in the process and also because customer care operations are outsourced to call centers that are largely target driven.
This is where Akosha comes into picture and helps consumers by pass these troubles. In our experience, usually the brand management is more than willing to resolve the consumer complaints and reacts swiftly when our team brings such issues to their notice.” says Mr. Ankur Singla, Founder and CEO, Akosha.
Akosha’s initiatives have been undoubtedly successful and the 1000+ testimonials from its satisfied clients available on its website are a powerful testimony to its achievements. Deepak Yadav, whose complaint against Bharti Airtel was resolved by Akosha says in his testimonial, “Akosha’s follow ups were excellent, within 3 days my complaint got resolved. I am happy with Akosha’s support”. Similar sentiments are echoed by various consumers whose issues have been resolved by Akosha, not only in their testimonials but also on various social media platforms.
Avinash Vankadaru, Brand Relationship Manager, said, “Akosha is a technology company. Its ultimate aspiration is to leverage technology to the hilt and become a unique, one stop solution for both brands and consumers.”
Akosha is a New Delhi based consumer help website which takes over the hassle of complaints from the customer and helps him or her to get rid of the head ache.