It will now attend to the problems of passengers on a real time basis, the minister said.
Presenting the Railway Budget 2015-16 in Parliament today, he said, passengers will be able to call up for complaints while on trains.
A mobile application to redress Railway-related complaints is also being developed and the Railways intends to start this facility on a pilot project basis on Northern Railway from 1st March 2015, he said.
Based on the experienced gained and the feedback received from passengers, this will be extended to all Railways.
In addition, keeping in mind the critical nature of security related issues, the Railways has dedicated a toll-free number 182 for receiving security related complaints. Hope it works!